Terms and Conditions

1. General Conditions / Applicability
1.1. These general conditions are applicable on all deliveries of items purchased from Electronic Cigarettes Australia Pty Ltd. and on all agreements concluded with Electronic Cigarettes Australia Pty Ltd. Electronic Cigarettes Australia Pty Ltd reserves the right to change or to extend the conditions from time to time.
1.2. By using the internet site of Electronic Cigarettes Australia Pty Ltd, (www.ecigs.net.au) and /or by ordering goods the purchaser accepts these General Conditions and also accepts all rights and obligations as mentioned on the internet site.
1.3. In case of the purchaser referring to his General Conditions, those conditions are not applicable if there does not exist a previous written consent by Electronic Cigarettes Australia Pty Ltd.
1.4. The definition “Purchaser” extends to every visitor of the internet site that is to say every private person or corporate body that has or will have a contractual relation of any kind with Electronic Cigarettes Australia Pty Ltd.

2. Agreements
2.1 The Purchaser confirms they are 18 years of age or older at the time of the purchase.
2.2. An agreement is concluded at the moment of payment by the Purchaser.
2.3. The Purchaser and Electronic Cigarettes Australia Pty Ltd agree that by using electronic ways of communication a valid agreement is concluded as soon as the condition of article 2.2. has been fulfilled. The absence of an original signature does not alter the fact of a binding nature of the offer and the acceptance of it. The electronic files of Electronic Cigarettes Australia Pty Ltd are valid as a presumption of proof, so far as permitted by law.

3. Prices
3.1. All prices on the site are subject to change.
3.2. The purchaser is responsible for any import duties, taxes, and tariffs.
3.3. The shipping cost is not included in the price, unless specifically mentioned.

4. Payment
4.1. Orders via this internet site are made via PayPal, Bank Transfer or by Credit Card payment over the phone.
4.2. We do not keep your credit card details.

5. Deliveries and terms of delivery
5.1. Orders are delivered as soon as possible. The terms of delivery mentioned in the internet site are only an indication and do not count as final. Electronic Cigarettes Australia Pty Ltd can put additional information concerning these terms of delivery on the internet site or make this information known in another written way. This information is only meant as an indication.
5.2. If a product is ordered by the purchaser is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or by telephone.
5.3. Deliveries will be made to the address indicated by the purchaser at the conclusion of the agreement.
5.4. Electronic Cigarettes Australia Pty Ltd will take care of the delivery by mail or by any other means to be chosen by Electronic Cigarettes Australia Pty Ltd, for the account of the purchaser. Delivery by mail or in any other way will take place after the receipt of the payment for the products by Electronic Cigarettes Australia Pty Ltd. The ownership is handed over at the delivery itself.
5.5 Delivery will be made at risk of the client. Electronic Cigarettes Australia Pty Ltd cannot be held responsible for local restrictions because of legislation.
5.6 Delivery will be made as soon as the entire payment has been received.
5.7 We cannot be held responsible for damage or loss to the goods during shipping. We will not be held responsible for detained packages.

6. Guarantee and responsibility
6.1. For delivered products by Electronic Cigarettes Australia Pty Ltd, only the guarantee as established by the manufacturer of the products, is applicable.
6.2. Electronic Cigarettes Australia Pty Ltd cannot be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of Electronic Cigarettes Australia Pty Ltd. Electronic Cigarettes Australia Pty Ltd is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover.
7.3. If Electronic Cigarettes Australia Pty Ltd is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage.
6.4. Circumstances which, in any case, cannot be attributed to Electronic Cigarettes Australia Pty Ltd Australia are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by sub contractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of Electronic Cigarettes Australia Pty Ltd except by malicious intent or serious fault.
6.5. The legal responsibility of Electronic Cigarettes Australia Pty Ltd as established by law is unimpeded by the contents of these articles.
6.6. Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented , has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; * damage that has been caused by malicious intent, serious fault or by negligence.

7. Product Use
7.1 The electronic cigarette is meant as an alternative to smoking tobacco. It is not a stop smoking device. It is not a medical device. It is not meant to increase health.
7.2 The electronic cigarette refills sold by Electronic Cigarettes Australia Pty Ltd do not contain nicotine. Nicotine should not be used by pregnant women, those who may become pregnant, those with medical conditions, or any person under 18 years of age. Nicotine should not be used by people who do not smoke because they can become addicted to nicotine.

8. Personal details
8.1. Electronic Cigarettes Australia Pty Ltd will only make use of the details of the purchaser according to its policy of privacy.
8.2. Electronic Cigarettes Australia Pty Ltd always applies the relevant rules and legislation of privacy.

9. Warranty & Return

If you have a faulty item which you have purchased from us, email us or phone us so we can help you out with a replacement.

If you have a faulty item which you have purchased from us, email us or phone us so we can help you out with a replacement.

Most of our products come with a 28 day warranty unless otherwise stated on their product page. Purchasers should be aware that our atomisers and rechargable batteries are functional devices that may fail or degrade over a period of time, especially if in constant use. Please be aware that our items are personal use items and therefore once used they cannot be refunded or returned. Warranty is for faulty goods only.

Cartomisers do not come with a warranty as they are a disposable item.

For all warranty replacement enquiries within this 28 day period, just email ecigs@ecigs.net.au or call us to arrange return of the product at buyers expense.

Upon inspection of the faulty product we will  post a replacement back to your address.